At Great Pacific Financial Group, we respect our customers. right to privacy and value the confidence you place in us to safeguard your personal information. This document is a guide to the way that Great Pacific and all related entities (referred to herein as the "Company", "we" or "us") collect, use and handle personal information.
Personal information means any information that is specifically identified with an individual.
The Company is a multi-faceted financial institution that provides a range of property-related financial products and services, including retail lending, funds management and large-scaled project financing. The information we collect from you allow us to operate these businesses successfully.
The two key reasons for collecting personal information are:
The Company only collects personal information by fair and lawful means. We gather information from written documents (such as an application form or customer questionnaire), or verbally when we speak to our clients.
Wherever practicable, we take care to seek your consent to record your personal information. Our clients may choose not to receive any further direct marketing communications at any time.
To ensure the quality of our records, we will use our best endeavours to maintain the accuracy, currency and completeness of all personal information collected. We rely on the accuracy of the personal details provided to us and would appreciate customers. assistance to contact us if any personal information is found to be inaccurate or incomplete.
We only use and disclose personal information for the purpose for which it was revealed to us, or related purposes that would not reasonably require your specific permission.
We do not sell, rent or trade personal information to or with any other organisations, but personal information may be used by other companies within the Company. For example, we may wish to inform you of a new financial product from a subsidiary within the Company that we expect to be of interest to you. Naturally, we respect your wishes not to be informed of these promotional correspondence.
We will only disclose personal information to parties outside the Company under the following circumstances:
We have taken all reasonable measures to protect the information in our records. Access to personal information within the Company are strictly limited to prevent any misuse, loss, modification, and unauthorised disclosure.
Our customers may request access to their personal information held in our records. We will not reasonably withhold access except under the following circumstances:
We will use our best endeavours to provide customers with the requested information in a timely manner.
We may seek reimbursement for providing access to this information where expenses were incurred in retrieving and collating the requested information.
For certain financial products, we are required by law to obtain your Tax File Number (TFN). The handling of TFNs is regulated under the Privacy Act and we are committed to maintaining the security of your TFN in accordance with the Tax File Number Guidelines.
We will only collect sensitive information about a customer with his/her express consent of the customer or where the collection is compelled by law.
Under this clause, sensitive information is defined as information on an individual's:
With our commitment to deliver the highest standard of services to our customers, we have established strict governance procedures, including employee training and ongoing audit provisions.
We will review and update this Policy as necessary and in compliance with all relevant industry standards and statutory requirements.
We continually strive to ensure our clients' satisfaction and will use our best endeavours to resolve any complaints in a timely manner.
Where complaints cannot be resolved to the complainant's satisfaction within a reasonable time, the complainant may refer the matter to the Office of the Privacy Commissioner. Contact details can be found at www.privacy.gov.au.